Hello: My name is Eric Zimmermann. My company is Elegant Music. I have provided music for weddings and events throughout Southern California since 1990. “Elegant Music” is my brand. I am a pianist, DJ/MC, Bandleader and host of Wedding & Event Podcast. My field knows me as email@example.com.
Back in 2019 – June 2020 I started using G-Suite SMTP to send out promotional bulk email using firstname.lastname@example.org via the Mailster wordpress plugin. This worked for a while. In June 2020 due to the COVID-19 pandemic Google increased its security protocols and depreciated the Mailster WordPress plugin. (This means the plugin no longer worked.) This stoped me from getting out promotional bulk email. So I had do something else.
After much research I quit G-Suite and got VPS hosting on Cloudways. I established regular business correspondence using email@example.com via RackSpace. To send out promotional bulk email, I established firstname.lastname@example.org with MailWizz via Elastic Email SMTP
Cloudways and Digital Ocean
I like Cloudways very much but I have been having trouble with my email going to the Spam Box of the recipient. I have lost thousands of dollars of business. Important/Vital email including (service information – quotes – contracts) sent from email@example.com via RackSpace, were not delivered to the Inbox of recipients but rather were diverted to their Spam Box. As a result, the recipient did not receive the email they were expecting from me and went with other music services thinking that I had not responded.
This is happening to email sent through RackSpace via firstname.lastname@example.org. I think the same thing is also occurring to promotional bulk email being sent through Elastic Email SMTP using the same email address email@example.com.
With the help of Cloudways support I learned that UCE Protect had designated DigitalOcean (and all the IP addresses it hosts) as “Level 3 sources of SPAM email.” I believe this designation included www.elegantmusic.com.
My handling for this was to switch servers from Digital Ocean to Vultr. I bought the DNS Made Simple add-on. I have had my DKIM updated and frequently inquire on my DNS being accurate and complete.
However, it appears that my daily email office correspondence (firstname.lastname@example.org via RackSpace) is still going to the recipients spam folder. I have not been informed that this has been happening. I have had to figure it out for my self. I don’t know if my promotional email sent via Elastic Email has also been designated as “SPAM” and is also being diverted to the recipients spam folder. Again, this has caused loss of thousands of dollars in business for my company. Being “Locked Down” and “Events Canceled” and “the General Public Scared half out of their wits” had been bad enough for business, but to have my email communication diverted and not delivered to the recipients InBox but instead diverted to the recipients’s spam folder is Covert, Suppressive and Criminal. My potential clients who had been lost are saying, “We never heard back from you and so we went with someone else.” This is the usual response/reason for not booking.
I hear that MailWizz works in Google Workspace (G-Suite). So now, I am appealing to Google Workspace (G-Suite) for help with the deliverability of email from email@example.com.
Also, I need help to recover the following email addresses:
I do not want to “change my primary email account” and permanently loose access to these accounts.
I can not fill out this form and submit it. It changes when I start to fill it out.
I also need help recovering access to Google Analytics. I don’t know how it happened but I have several UA numbers.
And, I also need help sorting out my YouTube Channels and recovering access to the Elegant Music YouTube account and videos. I had lost access to the Elegant Music YouTube channel when Google bought YouTube.
This is the situation as I understand it.
Please recommend courses of action I can take.
Sincerely, Eric Zimmermann 323-270-3650 firstname.lastname@example.org email@example.com